John Penney
92 Wenham St. #2
Jamaica Plain, MA 02130
j.penney@computer.org
Professional Experience:
Dec 2007 - Present
Pivot Solutions, Inc.
Boston, MA
Customer Support Production Engineer
Provided second-tier support and production engineering to a software firm serving the financial services market. Supported Windows 2003 servers running AIM messaging gateways which connected traders to a secure AIM messaging server. Supported brokers running client software that provided private messaging networks as well as a connection to the public AIM network. Wrote, tested and deployed SQL, cmd and C# scripts to support the delivery of daily compliance information to buy- and sell-side firms compliance officers to meet contract requirements. Created scripts to monitor and manage daily operations of servers located at a colocation facility and at customer sites. Used remote-control software to monitor servers and to assist brokers in the use of the software. Learned broker and dealer workflows to increase our ability to support their daily operations and improve the product.
Mar 2006 - Nov 2007
My Turn, Inc.
Brockton, MA
I.T. Specialist
Created and managed an I.T. department for a 50-employee, 11-site nonprofit serving at-risk youth. Provided infrastructure design and construction. Built 10-node VPN network. Managed multiple DSL accounts for remote offices. Provided daily on-site and remote support to remote offices. Managed windows and linux servers, extranet, exchange, external website and telephone system support. Designed network plans to enable growth strategies. Provided technical consulting to grantwriters in grantwriting research.
Sep 2005 - Jan 2006
The Oak Group
Wellesley, MA
Customer Support Engineer

Provided installation and operational support to hospitals to install and use the company's web-based product.

Sep 2004 - Sep 2005
University of Massachusetts Lowell
Lowell, MA
Computer Technician

Provided desktop support, network design and maintenance and all general IT functions to a small human services center at the University.

May 2003-Sep 2004
Self employed and a student at UMass Lowell
March 1999 - April 2003
Harvard Clinical Research Institute
Boston, MA
Senior Programmer Analyst
  • Designed, developed, released and managed a database system to track clinical trials at research institutions affiliated with Harvard University.
  • Trained Project Leaders to use the system.
  • Elicited, managed and responded to requirements of the managment and the Project Leaders.
  • Implemented a site monitoring system. This software ensured that the clinical trials were performed in accordance with protocols.
  • Installed and maintained a Windows NT/IIS/Cold Fusion web server enabling client sites to enroll clinical trial subjects over a secure connection.
  • Maintained relationship with outside software developer to ensure proper implementation and operation of the site.
  • Developed an automated query authoring tool.
  • Performed QA activities for a year 2000 conversion of several in-house data entry and data cleaning utilities.
  • Managed and developed large base of VB, MSVBA, MSAccess-SQL, and Transact-SQL code.
    • October 1998 - February 1999

    Harvard Community Health Plan, Inc.
    Computer Express Inc.
    Wakefield, MA

  • Addressed a weekly meeting of the MAGIC team, which was responsible for the software I was maintaining. 
  • Tracked and communicated progress regarding maintenance and operational issues of the MAGIC system.
  • Maintained a customized system of integrated 3rd-party packages forming a salesforce automation tool.
  • Created and maintained SQL Server scheduled tasks, Access V2.0 and 7.0 databases, Windows API programming.
  • Documented and tested the current application for QA and maintenance.
  •  Created and maintained SQL stored procedures, NT command files, DOS batch files,Visual Basic code.
  • Wrote scheduled tasks to patch problems with scheduled stored procedures.
    • October 1997 - October 1998

    UNIFI Communications
    Lowell, MA
    Unix System Administrator

  • Supported Unix and Oracle Business Systems
  • HP, Sun and Intel hardware, HP-UX, Solaris and Linux
  • HP-OpenView
  • Administered NFS and NIS.
    • April 1997 - September 1997

    Global Knowledge Network
    Nieuwegein, Netherlands
    Software Engineer

  • Maintained software that connected with a middleware application via DDE.
  • Implemented a scalability upgrade to the communication subsystem.
  • Worked with technical software manager to implement version control system with Visual Source Safe
  • Created install package for components of the order entry system.
  • Worked with another engineer to manage and update a Microsoft Access-based system.

    • Skills:

    Languages/Tools:
    C, C++, HTML, Visual Basic, SQL, RDO, ODBC

    Development Environments/compilers:
    Microsoft Access, Visual Basic, Microsoft Visual C++, gcc, g++, Microsoft SQL Server

    Professional Memberships:
    IEEE Computer Society

    Education:

    University of Massachusetts Lowell, Lowell, MA
    B.S. Computer Science 2005